Refund policy

At Yikhstore, we take pride in our product quality and adhere to rigorous quality control checks. To ensure your peace of mind, we offer a 30 day free replacement or refund policy for any potential issues. Whether it's manufacturing defects, performance issues, or simply not meeting your expectations, we are committed to resolving the problem for you.

Eligible for Return

Items eligible for return, refund, or exchange within 30 days of receipt must meet the following criteria:

  1. Damaged or defective items upon arrival.
  2. Incorrect size or color received.
  3. Within 30 days of receipt for original, unopened, or never-used products.

Not Eligible for Return

We do not accept returns in the following cases:

  1. Items beyond the 30-day warranty period.
  2. Items that have been opened or lightly used.

Contact Information for Returns

1312 17TH ST NUM 1303,DENVER, CO 80202

Phone:

Email: service@yikhstore.shop

Standard Return Process

  1. Contact us at service@yiirtksalestore.shop to initiate the return process.
  2. Carefully package the item, ensuring it remains in its original condition and packaging.
  3. Clearly include your name, order number, and reason for return inside the package.
  4. Use a trackable shipping method to send the package to the provided return address.

Additional Information

Items must be adequately packaged to be accepted. Adequate packaging includes using padded envelopes or boxes, whichever method ensures the package is not lost or damaged during transit. Improper packaging that leads to lost or damaged parcels may result in the return being rejected.

Return Shipping Costs

Regarding return shipping costs, customers do not need to bear the return costs, and the shipping costs will be refunded to customers when the refund is made.

Refund

Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days via your original payment method. Please note that refund processing times may vary depending on your bank or credit card company. If your refund processing exceeds 15 business days, please contact us at service@yiirtksalestore.shop. Your satisfaction is always our top priority, and we will ensure a smooth and expedient refund process.